Sydney Zero ID Pilots

This project emerged from frontline feedback highlighting ID as a significant barrier to accessing housing and services. Its intention is to provide a faster, simpler, and more efficient process.

 

Current Gaps and Challenges

While access to identification has improved through increased engagement by ID issuing agencies at service hubs, current processes remain heavily reliant on clients being able to attend hubs or service centres in person and on frontline staff to advocate for fees to be waived.

 New and Improved Features

To address these challenges, several pilot pathways have been established to provide a more direct support to frontline workers and clients.

 These enhanced pathways help frontline staff and clients access identification more quickly and easily by reducing paperwork and delays, removing unnecessary requirements, providing direct access to support, timely resolution of complex matters, enabling urgent matters to be prioritised where appropriate and provide a more person-centred and trauma-informed experience for both frontline workers and clients at service NSW centres.

ID Pilot Pathways: How to access and apply?

ID Pilot Pathways: Choose the ID type

  • Birth Certificate

    For assistance with an Australian birth certificate application.

    Agency: NSW Birth Death Marriages Registry.

    Link to Guide & Form

  • Photo Card

    For assistance with a Photo card application

    Agency: Service NSW

    Link to Guide

  • Medicare Card / Centrelink matters

    For assistance with a Medicare card application or Centrelink matters.

    Agency: Services Australia

    Link to Guide

  • Name Change

    For assistance with a name change.

    Agency: NSW Birth Death Marriages Registry

    👀🚧Watch this Space 🚧👀

Other Information

  • Bank Account

    For assistance with opening a bank account when limited ID documents.

    Link to Guide

‍ ‍ FAQs

  • Any Specialist Homelessness Service staff who work within a Sydney Zero organisation – who support people experiencing homelessness

    Is my organisation part of Sydney Zero?

    Find the list of Sydney Zero Partner organisations:

    https://endstreetsleeping.org/knowledgebase  Select  “Sydney Zero organisations”

  • To update the support tab with “Assistance to obtain ID & Birth Certificates" in BNL, refer to the following guide.  

    Quick Reference guide - BNL: Support Tab

  • If the lack of ID prevents your client from:

    • Accessing a safe accommodation or

    • Getting an approved housing application

    • Accessing urgent medical or service need

  • We value your feedback on what is working well and what could be improved

    -  To reach out to the ID Tean, contact: to support@endstreetsleeping.org. Subject email “SZ ID Feedback – Staff name”

    - To give feedback on your experience of a specific pilot: Feedback link

    -  For issue with a specific application, please contact the relevant agency via their escalation email

    Does my feedback really count?

    Absolutely, Completing the survey and the BNL record, once you have used one of those pathways will helps us:

    • Collect data to demonstrate the value of these pathways

    • Secure support to transition these pilots into permanent pathways

    • Advocate for additional improvements

    Thank you for helping us remove barriers and improve access for the people we support.

    Every response counts