Knowledgebase
The knowledgebase includes information about key terms used in collaborative work and the by-name list. To learn more, click on the key term below.
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How do I use the BNL to make it easier to coordinate care with other services?
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Engagement risks are high-level flags identifying potential risks for a frontline worker when engaging with a person.
The engagement risks section is a multi-select field and it is important that the selected choices have the appropriate balance of dignity of risk
To learn more, click on the guide below.
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Engagement tips are high-level information about a person’s interests and care preferences.
They are used by frontline workers to improve engagement with a person early in the case management process.
To learn more, click on the guide below, or watch the video
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A lead worker is the person primarily responsible for helping a client achieve their identified housing and support goals.
To learn more about lead worker responsibilities, how to know if you are a lead worker and how to determine who the lead worker should be, click on the guide below.