Sydney Zero ID Pilots

The Sydney Zero ID pilots were developed in response to frontline worker feedback to make supporting clients to obtain photo identification easier and more efficient.

 The processes include:

  • Simplified processes and user-friendly guide

  • Clearer guidance for frontline workers

  • Direct access to agency point of contacts

  • Escalation pathways

 We value your feedback on what is working well and what could be improved, please reach out to support@endstreetsleeping.org.

Escalation Pathways

  • Birth Certificate

    For assistance with an Australian birth certificate application.

    Agency: NSW Birth Death Marriages Registry.

    Link to Guide

  • Photo Card

    For assistance with a Photo card application

    Agency: Service NSW.

    Link to Guide

  • Medicare Card / Centrelink matters

    For assistance with a Medicare card application or Centrelink matters.

    Agency: Services Australia

    Link to Guide

Other Information

  • Bank Account

    For assistance with opening a bank account when limited ID documents.

    Link to Guide